Refund policy

Returns, Replacements, and Exchanges

At Ciccy Beauty Collection, due to the nature of beauty and hair products, we do not offer refunds on any purchases.

However, we are committed to customer satisfaction and may provide a replacement under the following conditions:

A replacement may be approved if:

The item received is damaged or defective

The wrong product was delivered

The issue is reported within 48 hours of delivery

To request a replacement, customers must:

Provide clear photos or videos showing the issue

Include the order number and product name

Once the request is reviewed and approved, we will arrange for a replacement of the same item where possible.

Items must be:

Unused

In their original packaging

Please note that wigs, hair extensions, and opened beauty products cannot be returned or exchanged for hygiene reasons, except if they arrive damaged or incorrect.

Ciccy Beauty Collection reserves the right to decline replacement requests that do not meet these conditions.